Cornerstone OnDemand & SumTotal LMS Administrator

Summary

Join our team as a full-time, remote Cornerstone OnDemand/SumTotal LMS Administrator based in India. You will provide expert support to clients, managing user accounts, maintaining course content, and offering user support through the CSOD and SumTotal interfaces. This role ensures seamless LMS operations for our clients, requiring strong attention to detail and excellent communication skills. The position involves working during US business hours (7:30 PM IST to 4:30 AM IST) and meeting service level agreements. Ideal candidates possess proven experience with CSOD and SumTotal, including user account management, content management, reporting, and API integrations. This is a full-time position supporting multiple clients.

Requirements

• Proven experience with Cornerstone OnDemand (CSOD) and SumTotal LMS interfaces, including user account management, content management, and reporting functionalities
• Experience configuring and managing LMS admin panels in CSOD and SumTotal
• Experience working with API integrations or third-party tool integrations within CSOD and SumTotal
• Experience setting up new workflows, templates, or automation within CSOD and SumTotal
• Strong attention to detail and ability to manage multiple client accounts
• Excellent communication skills for effective client support and troubleshooting
• Ability to work full-time within established US business hours and meet SLA requirements for clients

Responsibilities

• Create, update, and manage user accounts for clients through the Cornerstone OnDemand and SumTotal interfaces
• Upload, update, and remove course content, training materials, and resources for clients
• Generate and analyze data using reporting features to deliver insights for clients
• Provide responsive assistance to clients with LMS interface-related tasks, including resolving access issues, assisting with course enrollments, and troubleshooting interface issues
• Offer support during US standard business hours, addressing critical issues according to the agreed Service Level Agreement (SLA) with clients
• Ensure content is correctly uploaded and accessible for client users