Corporate Relationship Manager

Summary

Join Keyrock, a leading change-maker in the digital asset space, as a Crypto-Native Corporate Relationship Manager covering the EMEA client base. You will work closely with Keyrock’s customers to achieve their desired outcomes using our products and services, driving engagement, retention, and satisfaction. Responsibilities include onboarding new customers, acting as a strategic partner to help clients mature, tracking customer usage and metrics, and collaborating with various stakeholders to drive renewals and identify upsell opportunities. Keyrock offers a competitive salary, flexible working hours, remote work opportunities, and the freedom to create your own entrepreneurial experience. The ideal candidate possesses 4+ years of experience as a Relationship Manager in the digital asset infrastructure space and is a crypto native with strong problem-solving and analytical skills.

Requirements

• 4+ years of experience as a Relationship Manager, Customer Success Manager, Account Manager or related position for a digital asset infrastructure player
• Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale
• Strong problem solving and analytical skills
• Ability to evolve business and product strategy based on research, data, and industry
• Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations

Responsibilities

• Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey
• Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision
• Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively
• Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements

Benefits

• A competitive salary package
• Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence