Courseware Technologist

Summary

Join KnowBe4 as a Courseware Technologist and build engaging learning activities, including courses, assessments, and games, that enhance our customer experience. You will contribute to our growing eLearning library by sharing innovative ideas and working with a team of eLearning developers, QA, and engineers. This role requires using product/project management tools and developing standards for partners. Responsibilities include addressing customer support tickets, building high-quality courseware, working with various learning management systems, and staying current on eLearning technologies. You will ensure content accessibility and contribute to a diverse, equitable, and inclusive learning environment. KnowBe4 offers fantastic benefits including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and more.

Requirements

• A.S. or A.A. in Computer Science or Digital Design (or comparable work experience) required
• Minimum 3 years of relevant experience working with eLearning courseware development
• Strong relevant experience in HTML/CSS frontend development skill set
• Ability to use a proprietary e-Learning authoring tool to produce e-learning content
• Ability to integrate graphics, text and voice-over into the final courses
• Experience with providing assistance and interacting with customers to provide solutions

Responsibilities

• Works on courseware related support tickets and inquiries to solve customer issues and requests
• Build high quality courseware using predetermined files and assets to build SCORM packages
• Work with various learning management systems
• Stay up-to-date on the latest eLearning courseware technology tools and best practices to apply them to KnowBe4 courseware and disseminate them to our partners
• Conform with Web Accessibility requirements to make sure that all learners can access the learning activities created
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
• Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Preferred Qualifications

• Additional programming language skills a plus
• Experience with video and audio editing software
• Experience with G Suite products and MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• A strong passion for learning and adapting to new technologies
• Working with peers in other groups to define software standards and explore new technologies

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code