Credit Bureau Disputes Analyst

Summary

Join Sezzle as a Credit Bureau Reporting Disputes Analyst & Office Manager and manage and optimize Sezzle’s credit bureau disputes process, responding to disputes through internal channels and e-Oscar while adhering to FCRA and Metro2 guidelines. You will investigate and respond to customer disputes, research process improvements, handle complaints from agencies, and lead projects to enhance credit reporting. Maintain knowledge of relevant regulations and contribute to overall productivity and quality. This role requires a Bachelor's degree, 2+ years of experience in a credit bureau-related role, and CDIA certification (or ability to obtain within 90 days). Sezzle offers competitive salary and RSUs, generous paid time off, comprehensive insurance, gym membership discounts, work-from-home stipend, 401k matching, and a flexible work schedule.

Requirements

• Bachelor's Degree
• 2+ years experience in a credit bureau-related role
• CDIA certification or the ability to obtained one within 90 days
• Familiarity with Metro2, e-Oscar, and FCRA guidelines
• Detail-oriented, resourceful and able to manage shifting priorities, with the flexibility to adapt quickly to change
• Strong analytical and problem-solving skills
• Ability to self-motivate with little oversight
• Excellent written and verbal communication skills
• Fintech, banking, or financial services experience

Responsibilities

• Investigate and respond to disputes submitted by customers through internal channels or on behalf of customers by the credit bureaus
• Research, develop and build process improvements for responding credit bureau disputes
• Investigate and respond to CFPB, Attorney General, and other state agencies complaints
• Lead projects designed to enhance credit reporting and disputes processes
• Maintain current knowledge of FCRA, Metro2, and other regulatory guidelines

Preferred Qualifications

• CDIA certification
• Experience with credit bureau dispute processing with Canada accounts is a plus
• Fintech, banking, or financial services experience

Benefits

• Competitive salary and RSUs
• Generous paid time off, sick time and volunteer hours
• Life, STD/LTD, medical, dental and vision insurance
• Highly discounted LifeTime gym membership
• Work From Home stipend
• 401k with match
• Collaborative fun workspace
• Flexible work schedule with choice of working five 8-hour or four 10-hour shifts throughout the week
• The opportunity to join Minneapolis’s fastest growing startup alongside a team of motivated and driven individuals