Creditor Research and Resolutions Specialist

Summary

Join Americor as a Creditor Research & Resolution Specialist and build strong relationships with creditors to secure optimal settlements for clients' unsecured debts. You will manage a pipeline of defaulted settlements, research settlement information, and renegotiate accounts. Responsibilities include saving at-risk settlements, managing client documentation, meeting deadlines, and providing exceptional customer service. The role requires at least one year of experience in debt settlement negotiations or related fields, excellent communication skills, and strong problem-solving abilities. Americor offers a remote work location and a comprehensive benefits package.

Requirements

• Must have a minimum of 1 year experience with debt settlement negotiations, payments, collections, mortgage loan processing, or customer service
• Ability to Influence, persuade, and close deals
• Ability to de-escalate difficult situations calmly and effectively
• Excellent verbal and written communication skills
• Great attention to detail, with the ability to properly apply policies and procedures to various situations
• Highly developed sense of integrity with the ability to work under minimal supervision effectively
• Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently
• Excellent problem-solving skills, with the ability to think outside the box and use good judgment to get the job done
• A strong work ethic, flexible, adaptable, positive attitude, and willing to go above and beyond to get the job done
• Intermediate knowledge of Google Suite programs, Intermediate computer literacy skills with the ability to effectively type 30-40 wpm
• Self-motivated desire to succeed with a proven track record of meeting and exceeding goals
• Ability to work in a fast-paced environment
• High School diploma or equivalent required

Responsibilities

• Contact creditors, collection agencies, and attorney offices on behalf of our clients to renegotiate or save a broken or defaulted settlement on delinquent and/or charged-off accounts
• Review broken or defaulted settlements, conduct research to uncover the issues, solve the problem, and work to save the settlement or resettle the account
• Utilize exceptional communication, tact, and persuasive abilities to establish strong relationships with creditors, collection agencies, and law firms, ensuring the best possible settlements for our clients
• Effectively manage an open queue of accounts to hit monthly production goals consistently
• Effective resource utilization, along with critical thinking skills, multi-tasking, prioritization, and organizational skills, are essential for working through the account queue
• Calculate acceptable settlement amounts according to guidelines set forth by the department using outstanding math skills to look at various settlement options in various situations
• Review client accounts to determine the availability of funds
• Gather and submit required documentation for approval and payment of settlements and fees
• Reviews settlement letters for accuracy
• Champions teamwork and collaboration but can also work well independently
• Maintain professionalism; be reliable, punctual, tactful, and considerate of others, and practice open communication

Preferred Qualifications

• Debt Settlement negotiations experience preferred
• Bachelor’s degree preferred

Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program