Crisis Counselor Supervisor

Summary

Join Crisis Text Line as a Supervisor and provide real-time guidance to remote volunteer Crisis Counselors, ensuring high-quality mental health support. You will monitor conversations, assist with high-risk situations, and offer training and feedback. This role requires 3+ years of crisis intervention experience, bilingualism (English and Spanish), and flexibility to work various shifts. Crisis Text Line offers comprehensive benefits, including paid time off, medical/dental/vision coverage, a 403B retirement plan, parental leave, and various stipends.

Requirements

• You have 3+ years of crisis intervention work experience beyond volunteerism
• You are bilingual, ie. fluent in English and Spanish (written & verbal)
• Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays

Responsibilities

• Perform active rescues when texter safety has been identified as imminent risk
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
• Provide real time feedback on conversation quality
• Participate in trainings and internal working groups to increase quality service delivery

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)