Crisis Counselor Supervisor, Bilingual (English/Spanish)
Crisis Text Line
π΅ $52k
πRemote - Worldwide
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Job highlights
Summary
Join Crisis Text Line as a Supervisor to provide real-time guidance to remote volunteer Crisis Counselors, assist with high-risk situations, and foster a supportive environment.
Requirements
- You have 3+ years of crisis intervention work experience beyond volunteerism
- You are bilingual, ie. fluent in English and Spanish (written & verbal)
- Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays
Responsibilities
- Perform active rescues when texter safety has been identified as imminent risk
- Monitor volunteer Crisis Counselor conversations for training adherence and quality support
- Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
- Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
- Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
- Provide real time feedback on conversation quality
- Participate in trainings and internal working groups to increase quality service delivery
Benefits
- 20 paid holidays
- 2 renewal days
- 2 floating holidays
- Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
- Medical, dental, and vision benefits for the staff member and family at no cost to the employee
- 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
- 12 weeks paid parental leave (after 6 months of employment)
- Student loan repayment (after 2 years of continuous full time service)
- Family support through a virtual childcare platform
- Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)
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