Critical Incident Response CIR Care Advocate

Summary

Join Spring Health as an Associate Critical Incident Response (CIR) Care Advocate and play a pivotal role in supporting workplaces during crises. This remote, full-time entry-level position requires a strong foundation in mental health and crisis response, excellent customer service, and a passion for making a positive impact. You will coordinate and process CIR requests, schedule support resources, collaborate with internal teams, and communicate with stakeholders. Success involves high customer satisfaction, smooth scheduling, strong collaboration, accurate documentation, and proactive problem-solving. The role offers opportunities for professional development and contributes to a supportive team environment. Spring Health offers a competitive total rewards package including stock options and benefits. The company is committed to diversity, equity, and inclusion.

Requirements

• Bachelor’s degree in psychology, counseling, social work, or a related field
• Experience or training in mental health, crisis intervention, or related support work
• Excellent communication and interpersonal skills
• Strong organizational and scheduling capabilities
• Proficiency with digital tools and comfort navigating new platforms
• Ability to manage multiple priorities and shift focus quickly as needed
• Commitment to diversity, equity, and inclusion in the workplace

Responsibilities

• Coordinate and process CIR requests within the Spring Health platform and document accordingly
• Schedule appropriate support resources (e.g., Dedicated Clinicians, Management Consultants, 1099 Providers) to respond to CIR events
• Collaborate with the Management Consultation Team and After Hours/Global Care Navigation Team to ensure seamless handoffs
• Conduct outreach to providers trained in CIR delivery, ensuring timely availability and engagement
• Monitor and follow up on provider responses, maintaining active communication with Requesters
• Assign CIR service providers and ensure Requesters are kept up-to-date throughout the coordination process
• Make real-time adjustments or cancellations to CIR support as needed
• Send relevant CIR resources and information to Leaders and Requesters
• Communicate clearly and empathetically with both internal and external stakeholders, both in writing and verbally
• Identify and resolve barriers that may affect the delivery of CIR support, in collaboration with providers and team members
• Participate in team meetings, training, and other professional development opportunities
• Adhere to organizational policies and uphold high standards of confidentiality, compliance, and ethics
• Provide peer support and backup coverage to fellow CIR Care Advocates as needed
• Support other administrative duties as assigned

Preferred Qualifications

• Previous experience in Critical Incident Response (CIR) coordination or delivery
• Experience working in an Employee Assistance Program (EAP) environment

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes