Help Scout is hiring a
CRM Administrator

Summary

Join Help Scout's Revenue Operations team as a CRM Administrator to construct a top of the line revenue engine, leveraging your experience to guide strategic GTM initiatives, best practices for revenue process creation, and supporting our sales and marketing technology infrastructure.

Requirements

• Strong technical knowledge and proven experience with building and maintaining GTM tech stacks, CRM implementations, and data integrations
• Multiple years of hands-on experience performing Salesforce and/or HubSpot administration and implementation
• Growth mindset, a passion for learning, and willingness to lean into discomfort for the good of our customers and product

Responsibilities

• Perform regular system and data audits, documentation, assisting in implementing new integrations, and troubleshooting system related issues promptly
• Administer, maintain, and optimize HubSpot, Salesforce, and other CRM/GTM technologies
• Ensure data integrity and consistency across all platforms. Execute data cleansing and enrichment tasks and manage data imports/exports/migrations between systems
• Maintain and optimize processes to support the Rev Ops team. Lead the technical execution of workflows for lead routing, pipeline generation, campaign execution, and opportunity management
• Create, maintain, and generate regular reports and dashboards for sales and marketing teams. Monitor results and proactively report deviations or decreases in performance and assist in data analysis to support decision-making processes

Preferred Qualifications

• Experience with a business intelligence tool like Looker or Tableau
• Certified with Salesforce (SCA)

Benefits

• Generous equity package
• Healthcare coverage
• Wellness resources