Token Metrics is hiring a
Crypto Customer Success Specialist

Summary

Token Metrics is seeking a Cryptocurrency Customer Support Specialist to assist customers with questions, process orders, manage complaints, and maintain good relations. The successful candidate will also work with the team to improve server and community experience, provide feedback on customer service processes, and manage junior representatives.

Requirements

• Familiarity with CRM systems Preferably Intercom
• Ability to navigate community management tools Like Telegram, Discord
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Respond to comments and community member queries in a timely manner
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Work with the team to improve the server and community experience, increase engagement and activity
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support
• Assist with other matters relevant to the role, as provided by Token Metrics
• Identify & remove spam, scammers, and inappropriate content from our Discord server