Crypto-Native UX Researcher

Summary

Join Token Metrics, a company revolutionizing crypto investing with data-driven tools, as a UX Researcher. You will conduct user research, analyze user interactions and on-chain activities, leverage blockchain data, and collaborate with designers to improve the platform. Responsibilities include designing research, analyzing user behavior, partnering with designers, engaging with customers, developing user personas, staying updated on Web3 trends, presenting research insights, and collaborating with product teams. The ideal candidate has 3+ years of UX research experience, is crypto-native with on-chain experience, possesses deep knowledge of user research methodologies, and excels in communication. This remote position offers the chance to impact a platform used by thousands.

Requirements

• 3+ years of experience in UX research, user experience design, or a related field, with a portfolio of successful projects that demonstrate user-focused outcomes
• Crypto-native: Active participant in the blockchain ecosystem with hands-on experience using dApps, wallets (e.g., MetaMask, Trust Wallet), DeFi platforms, or trading tools
• Proven on-chain experience (e.g., trading, staking, yield farming, or governance participation) and familiarity with blockchain analytics tools
• Deep knowledge of user research methodologies and design principles, with the ability to apply them to the unique challenges of crypto interfaces
• Exceptional communication skills—able to articulate complex user insights and technical concepts to designers, developers, and leadership

Responsibilities

• Design and conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to understand the needs of Token Metrics’ users—ranging from retail investors to seasoned crypto traders
• Analyze user interactions with our platform and on-chain activities (e.g., wallet usage, trading patterns, token holdings) to identify friction points and opportunities for improvement
• Leverage blockchain data and tools (e.g., Dune Analytics, Etherscan) to complement user research with real-world crypto behavior insights
• Partner with designers to turn research findings into actionable UX recommendations, ensuring our analytics dashboards, prediction models, and tools are intuitive and impactful
• Engage directly with customers through interviews and feedback sessions to uncover their pain points, motivations, and goals in the crypto investing space
• Develop user personas, journey maps, and wireframes to align the team on user needs and guide product development
• Stay plugged into Web3 UX trends and crypto market dynamics, advocating for best practices that enhance trust, clarity, and engagement in our platform
• Present research insights and design proposals to stakeholders, connecting user needs to Token Metrics’ mission of delivering top-tier crypto insights
• Collaborate with product teams to iterating on features—like portfolio trackers, market signals, or AI-driven predictions—based on user feedback and testing