Ryanair is hiring a
CS Legal Associate

Summary

Join Ryanair Labs Madrid as a Paralegal Agent (Italian Speaker) to assist in managing and processing consumer legal claims in the German jurisdiction. This role involves drafting court documents, supporting the Customer Service Legal team on EU261 legislation, and keeping records up-to-date.

Requirements

• A legal degree/background, ideally with legal work experience in Spain
• Professional proficiency in Italian (compulsory), English and Spanish
• Interest in litigation work
• Interest in the airline industry
• Customer-orientated
• Ability to deal with tight legal deadlines and high volumes
• Ability to learn quickly and to work independently and under pressure in a fast-paced environment
• Positive attitude and ability to be a team player
• Excellent written and verbal communication skills
• Numerate and comfortable working with data
• Strong organisation and planning skills and the ability to deal with a large volume of work
• Experience in the use of Microsoft Office Suite, including Excel

Responsibilities

• Managing the processing of legal claims received from customers or their legal representatives
• Drafting all manner of court and Alternative Dispute Resolution documents necessary to protect Ryanair’s position
• Providing all necessary documentation to support our external and internal legal teams
• Regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters
• Keeping our records, databases and systems up-to-date
• Ensuring the timely payment of legal claims

Benefits

• Hybrid working model, you can work up to two days per week on remote
• Enjoy the excellent work environment at our modern offices in the heart of Madrid
• Travel discounts - of course!