HubSpot is hiring a
CS Strategy & Operations Analyst

Summary

Join our team as a Strategy and Operations Analyst to drive operational excellence and process change through analysis, process design, and program management.

Requirements

• A Customer-First mindset and passion for supporting customer-facing teams
• Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights
• Have advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.); Experience with SQL, Python, R (or similar statistical tools) a plus
• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
• Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
• Prior experience in management consulting, finance, strategy & ops a plus
• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Responsibilities

• Provide data-driven, operational and decision-making support to the Customer Success organization and management team
• Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews
• Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity
• Understand global demands and nuances, and partner with leaders on regional projects
• Respond to business requests, compile root cause analyses and solve common issues
• Support cross-functional programs, processes, and systems to drive performance and productivity improvements