Remote CS WEBシステム企画

Summary

PayPay is a fintech company with over 63 million users that aims to expand its customer support system using advanced technology and high-performing teams. The CS System Planning department is looking for professionals to lead the planning and implementation of these improvements. Responsibilities include improving online customer support channels, data analysis, and content creation.

Requirements

• Experience in system development, including web site creation
• Knowledge of HTML/JavaScript, PHP, SQL, Google Analytics, and Tag Manager

Responsibilities

• Improve PayPay's online customer support channels (FAQ sites, chatbots, etc.)
• Extract and analyze data from access analysis tools
• Identify issues and propose improvements based on user behavior and patterns

Benefits

• Work from anywhere at any time (remote work)
• Annual paid leave (vacation, personal days)
• Special sick leave for employees and their families/pets
• Health insurance, pension plans, employment insurance, labor insurance