Customer Accounts/Sales Operations Intern

Summary

Join Intradiem, a technology company dedicated to revolutionizing customer service through automation. As a Salesforce Data Management and Analysis Specialist, you will play a crucial role in maintaining accurate Salesforce records, supporting account engagement plans, and assisting with target marketing campaigns. You will also contribute to internal meeting coordination, leverage sales tools for customer research, and participate in special projects. This position requires strong attention to detail, effective communication, and a proactive mindset.

Requirements

• Strong attention to detail, organizational, and planning skills
• Effective communication, comfortable collaborating across teams
• Proactive and resourceful mindset, with a team-oriented approach

Responsibilities

• Maintain accurate and up-to-date Salesforce record, including entering new contacts, opportunities, and service contract requests
• Support the addition of products and assets to Salesforce accounts and opportunities
• Assist in developing account engagement plans using Salesforce dashboards
• Assist with refining target marketing campaigns within Salesforce
• Track opportunities and conduct regular pipeline audits to ensure data integrity and sales alignment
• Participate in team and cross-functional organizational meetings
• Support the planning and coordination of internal meetings and preparation sessions for external customer engagements
• Leverage tools such as LinkedIn, Sales Navigator, ChurnZero, and 6Sense to perform customer research and support strategic pipeline development and targeting efforts