Customer Care Apprentice

Summary

Join Axur, a company dedicated to internet safety, as a Customer Care Apprentice! This remote position in Porto Alegre, RS, offers a unique blend of theoretical and practical training. You will support customer service operations, contributing to the growth of the Axur team. The role involves four days a week of remote theoretical classes and one day of practical classes at CIEE's office. This apprenticeship provides valuable experience and professional development opportunities. Axur offers a competitive salary and benefits package, including home office assistance, meal allowance, health and dental care, and access to various development programs.

Requirements

• Be between 18 and 24 years old, according to the Apprenticeship Law
• Availability to comply with the agreed learning schedule
• Good communication, proactivity, organization, and eagerness to learn
• Fluency in Portuguese
• Reside in Porto Alegre – RS
• Easy access to Porto Alegre’s Historic Center, as CIEE is located at Rua Coronel Vicente, nº 183

Responsibilities

• Support customer service operations
• Contribute to the growth of the Axur team

Preferred Qualifications

• Advanced proficiency in English or Spanish
• Any previous experience related to customer service—whether in academic projects, volunteer work, student organizations, junior enterprises, or formal jobs
• Familiarity with spreadsheets or collaborative tools (e.g., Google Sheets, Notion, etc.)

Benefits

• Gross Salary: R$ 894.52 (after INSS and transportation deductions, approximate net salary is R$ 773.00)
• Home Office Assistance: R$ 2,000.00 paid once in the first month to purchase necessary home office items such as keyboard, mouse, monitor, etc. Axur will provide the laptop, which must be returned if employment ends
• Meal Allowance: R$ 594.00 monthly
• Health and Dental Care: Bradesco Top Nacional health and dental plan
• Transportation Allowance: Available as needed, loaded on the TRI card for commuting between home and CIEE
• Access to Development Programs: Language learning platform (with over 25 language options), partnerships for courses and training such as Coursera, Udemy, OpenEnglish, among others
• Development Culture: 360º feedback and Individual Development Plan (IDP)
• Vacation: Entitled to vacation according to CIEE’s calendar