Customer Care Associate

Summary

Join Carewell's Customer Care team and make a difference in the lives of caregivers! As a Customer Care Associate, you'll provide exceptional phone support, assisting customers with orders, product information, and resolving issues. You'll build strong customer relationships, actively listen, and diffuse challenging situations. This role requires 1-2 years of customer service experience, excellent communication skills, and proficiency with computers. Based in Alberta, Canada, this fully remote position offers competitive pay, benefits, and opportunities for growth within a rapidly expanding company dedicated to simplifying caregiving.

Requirements

• Must be located in Alberta, Canada
• 1-2 years experience in customer care or service-related industry directly taking care of customers
• Proven history of strong service attitude (volunteer experience, passion projects, etc)
• Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice
• Proficiency with computer skills and strong typing skills
• Reliable access to a private, secure, quiet workspace
• Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
• Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa
• Ability to complete and graduate from a 3-week training program: Monday-Friday, 9am-6pm EST, January 6-January 24

Responsibilities

• Help, support and care for our customers through quality conversations and customer service experiences
• Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build customer relationships based on trust, kindness, and reliability
• Recommend products that best serve our customers’ interests
• Practice active listening, clarify information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities
• Utilize software, databases, scripts, and tools appropriately
• Adhere to all company policies and procedures

Preferred Qualifications

• Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
• Experience working in a high volume contact center environment

Benefits

• CAD $15 per hour
• The ability to work 100% remotely
• Vacation
• Holiday pay, with premium pay for working on the holiday
• $250 sign on bonus for holding an expired CNA license or $500 bonus opportunity for holding an active CNA license (bonus is advanced after 6 months of employment but not earned until 1 year of employment)