Customer Care Associate

Summary

Join Carewell's Customer Care team and make a difference in the lives of family caregivers! As a Customer Care Associate, you'll provide exceptional service, assisting customers with orders, product information, and resolving issues. You'll build strong relationships, actively listen, and diffuse challenging situations. This remote position requires 1-2 years of customer service experience, excellent communication skills, and proficiency with computers. Successful candidates will complete a 3-week training program. Carewell offers competitive pay, remote work flexibility, vacation time, holiday pay, and a sign-on bonus.

Requirements

• Must be located in Alberta, Canada
• 1-2 years experience in customer care or service-related industry directly taking care of customers
• Proven history of strong service attitude (volunteer experience, passion projects, etc)
• Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice
• Proficiency with computer skills and strong typing skills
• Reliable access to a private, secure, quiet workspace
• Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
• Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa
• Ability to complete and graduate from a 3-week training program: Monday-Friday, 9am-6pm EST, Feb 10th-Feb 28th

Responsibilities

• Help, support and care for our customers through quality conversations and customer service experiences
• Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build customer relationships based on trust, kindness, and reliability
• Recommend products that best serve our customers’ interests
• Practice active listening, clarify information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities
• Utilize software, databases, scripts, and tools appropriately
• Adhere to all company policies and procedures

Preferred Qualifications

• Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
• Experience working in a high volume contact center environment

Benefits

• CAD $15 per hour
• The ability to work 100% remotely
• Vacation
• Holiday pay, with premium pay for working on the holiday
• $250 sign on bonus for holding an expired CNA license or $500 bonus opportunity for holding an active CNA license (bonus is advanced after 6 months of employment but not earned until 1 year of employment)