Customer Care Associate - German Speaker

Summary

Join EcoVadis, a leading provider of business sustainability ratings, as a frontline employee supporting companies in leveraging their solutions to improve sustainable business practices. You will provide exemplary service to customers (buyers and suppliers) via email, chat, and phone, answering questions and offering consultative assistance. Develop a comprehensive understanding of the EcoVadis platform and processes to ensure quality assistance. Communicate industry best practices and the evolution of EcoVadis products. Capture and record customer insights to bridge gaps between expectations and participation. This role requires excellent customer service skills and fluency in English and German. The position is based in Barcelona and offers flexible working hours and various benefits.

Requirements

• Bachelor or Diploma in Communication, International Business Management or any related field
• Candidates not having above but with more than 2 years of working experience in the related field will also be considered
• Fluent in English and German
• International exposure in a support role (even if only dealing with international clients by phone)
• Good oral and written communication skills
• Excellent customer service skills and quality oriented attitude
• Ability to work in an international team and be a team player
• Excellent interpersonal, persuasive communication and sales skills

Responsibilities

• Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance
• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options
• Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
• Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation
• Additional responsibilities related to the function may be required

Preferred Qualifications

Knowledge of Salesforce software would be an advantage

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet