Customer Care Representative

Summary

Join Livestorm's Customer Care team as a Customer Care Representative! You'll provide excellent support to users through live chat and email, troubleshoot product features, and contribute new content ideas. This remote-first role requires 2+ years of customer support experience in SaaS/tech, fluency in English and French, and experience with Intercom or similar software. You'll work with a team across EMEA, Americas, and APAC, reporting to the Customer Care Team Leader. Livestorm values diversity and inclusion, and welcomes applications from all backgrounds. The ideal candidate is a positive team player with excellent communication and problem-solving skills, comfortable working within the Paris timezone.

Requirements

• 2+ years of experience in Customer Support or a client-facing role in SaaS/tech industry
• Fluent, ideally native, in English (both written and spoken)
• Fluent or native in French
• Previous experience with Intercom or another live chat/support software
• Excellent customer service and problem-solving skills
• Always a willingness to go the extra mile to please and delight users
• Positive-minded and team player
• Excellent writer and communicator
• Internet savvy with a strong interest in startups
• Remote enthusiast
• Able to work in the Paris timezone (accepting a time difference of 2 hours maximum)

Responsibilities

• Help customers successfully use Livestorm
• Respond quickly to customer questions and requests through live chat and email
• Troubleshoot and help debug product features
• Come up with new content ideas or processes to help customers
• Provide detailed and accurate product feedback to the team

Preferred Qualifications

Native fluency in English and French