Customer Care Specialist II

Summary

Join Verra Mobility Commercial Services as a Customer Service Representative! In this role, you will provide top-notch support to rental car customers regarding tolls and violations. You'll resolve issues, process payments, and educate customers on products and services. A dedicated training program is provided to help you succeed. This position requires strong customer service skills, proficiency with computer applications, and the ability to work various shifts. The ideal candidate is passionate about customer service, embraces challenges, and works well in a team environment.

Requirements

• High School Diploma or GED equivalent
• 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
• Proficiency with Windows based applications, including Office and Outlook
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Must demonstrate reliability and dependability, including schedule adherence and attendance
• Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday

Responsibilities

• Provide customers with a one-stop resolution and education on products and services
• Provide account information and/or status
• Solve product or service-related problems
• Process payments
• Display positive, professional and empathetic customer-focused approach
• Utilize tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
• Develop and maintain product, process and technical knowledge related to services
• Exhibit effective communication skills tailored to the audience
• Be able to document customer interactions in a clear and concise manner

Preferred Qualifications

Bi-lingual (Spanish)