Customer Data Engineer II-IN

Summary

Join Rackspace Technology as a MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer and support various database and automation tasks in a 24/7 Linux environment. Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restoration and replication, backups, and performance tuning, as well as operating system and network troubleshooting. You will work with various teams, respond to customer requests, monitor the production environment, and ensure acceptable system performance and data protection. This position requires shift work, including weekends and holidays, and participation in on-call rotation. We offer training for required expertise and value a collaborative team environment.

Requirements

• Possess excellent troubleshooting skills with the ability to resolve issues quickly and effectively
• Have experience managing MongoDB, Elasticsearch, or other database configurations
• Have a good understanding of the Linux operating system, especially Debian and CentOS-based distributions
• Work well in teams with good oral, written, and interpersonal skills
• Communicate technical details and ideas and write documentation
• Work independently as part of a remote team
• Have 2+ years of experience with either MongoDB or Elasticsearch application support, DBA, or development
• Have 3+ years of experience with other database application support or DBA or development
• Have 2+ years of Linux system administration experience
• Have 2+ years of Linux system automation experience

Responsibilities

• Resolve issues for database application alerts
• Perform upgrades and patching
• Manage database security
• Handle data restoration and replication
• Manage backups
• Perform performance tuning
• Troubleshoot operating systems and networks
• Work with DBAs, SREs, account managers, and developers
• Respond to customer requests (tickets and chats)
• Monitor the production environment
• Ensure acceptable system performance
• Ensure data is protected and recoverable
• Support moderate to complex customer issues
• Work a flexible work schedule, including weekends, holidays, occasional nights, and emergency escalations
• Participate in on-call rotation during regular shift hours

Preferred Qualifications

• Have an excellent understanding of MongoDB or Elasticsearch database concepts and structures
• Have proven experience implementing and supporting enterprise database systems
• Have scripting experience with shell scripting or Python
• Have configuration management and orchestration experience with Ansible, Puppet, or Chef
• Have exposure to a broad range of technologies, especially Redis, k8s, Postgresql, Hadoop, and Kafka