Customer Data Engineer II

Summary

Join Rackspace Technology as a MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer and provide 24/7 support for database and automation in a Linux environment. You will resolve database application issues, perform upgrades and patching, manage backups and performance, and troubleshoot operating systems and networks. Collaboration with various teams is essential. The role involves responding to customer requests, monitoring alerts, and ensuring data protection and recovery. This position requires shift work, including weekends and holidays, and participation in on-call rotations. Rackspace offers a flexible work schedule and a supportive team environment.

Requirements

• Possess excellent troubleshooting skills with ability to resolve issues quickly and effectively
• Have experience managing MongoDB, Elasticsearch or other database configurations
• Have a good understanding of Linux operating system, especially debian and CentOS based distributions
• Be able to work well in teams with good oral, written, and interpersonal skills
• Be able to communicate technical details and ideas and write documentation
• Be able to work independently as part of a remote team
• Have 2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development
• Have 3+ years of experience with other database application support or DBA or development
• Have 2+ years of Linux system administration experience
• Have 2+ years of Linux system automation experience

Responsibilities

• Resolve issue resolution for database application alerts
• Perform upgrades
• Perform patching
• Manage database security
• Manage data restorals and replication
• Manage backups
• Perform performance tuning
• Troubleshoot operating systems and networks
• Work with other teams such as DBAs, SREs, account managers and developers as needed
• Respond to customer requests (tickets and chats)
• Monitor alerts
• Monitor the production environment
• Provide acceptable system performance
• Ensure data are protected and recoverable as required
• Own moderate to complex customer issues which may take multiple days to resolve fully
• Work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations
• Take part in on-call rotation during regular shift hours

Preferred Qualifications

• Have an excellent understanding of MongoDB or Elasticsearch database concepts and structures
• Have proven experience implementing and supporting enterprise database systems
• Have scripting experience with shell scripting or Python
• Have configuration management and orchestration experience with Ansible, Puppet or Chef
• Have exposure to a broad range of technologies, especially Redis, k8s, Postgresql, Hadoop, and Kafka

Benefits

Flexible work schedule