Customer Data Platforms Senior Staff Engineer

Summary

Join Housecall Pro as a Customer Data Platforms Senior Staff Engineer and own our customer data infrastructure, ensuring accuracy, governance, and usability. Collaborate with engineering, product, and marketing teams to design and implement event tracking, focusing on data collection, structure, and analysis. Build scalable systems for real-time insights to drive product innovation and strategic growth. Leverage expertise in CDPs like Segment and Amplitude, ensuring data integrity influences user experiences and marketing effectiveness. Champion data-driven development, uphold data privacy, and thrive in a fast-paced SaaS environment. This role involves managing Segment and Amplitude platforms, collaborating with teams, ensuring data governance, and optimizing tracking strategies. You will also support compliance and advocate for scalable data infrastructure.

Requirements

• Demonstrated experience in building democratized eventing processes and systems, enabling self-serve analytics across the business
• 8+ years of analytics, data engineering or similar technical experience
• 3+ years experience with Segment and Amplitude or comparable CDPs (e.g., mParticle, Rudderstack, Amperity)
• Deep understanding of event-based tracking models, customer data pipelines, data governance, and identity resolution strategies
• Familiarity with Frontend technologies (Javascript, React), and Mobile platforms (iOS, Android) as event emission systems
• Experience designing and managing data and event taxonomies at scale
• Proficiency working with APIs, service contracts, and data integration frameworks
• Advanced SQL skills and experience querying large-scale data warehouses (i.e., Snowflake, BigQuery, Redshift)
• Knowledge of ETL and reverse ETL workflows, and related data engineering workflows
• Familiarity with GDPR, CCPA, and other data privacy and compliance frameworks
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field or equivalent work experience

Responsibilities

• Own and manage the Segment and Amplitude platforms, overseeing data sources, destinations, tracking plans, and integrations with downstream systems (i.e., Salesforce, Snowflake, martech platforms)
• Collaborate with product, engineering, and marketing teams to design and implement event tracking schemas that capture meaningful, actionable insights
• Ensure data governance, standardization, and quality across all customer and product analytics pipelines
• Define and enforce best practices around event tracking, naming conventions, taxonomy, and data quality
• Monitor system performance, proactively identify and troubleshoot data pipeline issues, and build monitoring frameworks to maintain system health
• Improve and expand identity resolution strategies to strengthen anonymous-to-known user workflows
• Partner with stakeholders to continually optimize tracking strategies that inform product usage patterns and customer behaviors
• Stay current on emerging capabilities within Segment, Amplitude, and related customer data tools, driving adoption of new features when they enhance self-service analytics
• Support compliance with data privacy regulations and internal data governance standards
• Advocate for scalable data infrastructure that empowers real-time decision-making across the organization

Preferred Qualifications

• Strong product mindset, with an understanding of how data shapes user experiences and drives product decisions
• Obsession with data quality, integrity, and governance
• Ability to operate autonomously and drive clarity from ambiguity
• Excellent collaboration and communication skills with technical and non-technical stakeholders
• Proactive mindset in identifying opportunities for infrastructure optimization and scalability
• Deep curiosity about customer behavior and product usage patterns
• Demonstrated ability to work cross-functionally across a large organization
• Commitment to continuous learning, staying current with evolving tools, platforms, and best practices

Benefits

• Remote environment
• Self Managed PTO
• Flexible work hours
• Newest MacBook (or PC if you prefer!) + Setup Fee ($500 )