Postman is hiring a
Customer Education & Advocacy Program Specialist

Summary

Join Postman's Customer Education & Advocacy team as a Program Manager and help scale our fast-growing programs. You will be responsible for building and maintaining project management tools, coordinating logistics for training programs and events, and providing day-to-day support to customers.

Requirements

• 3-5 years minimum experience project management and scaling programs
• Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools
• Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs
• Ability to identify and implement process changes to increase efficiency across multiple programs
• Capable of adapting to changing priorities and working in a fast-paced, dynamic environment
• Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently

Responsibilities

• Serve as a liaison between external partners and internal teams
• Build, maintain, and optimize our Airtable program management dashboard
• Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events
• Draft and distribute communications for program updates, event invitations, and internal briefings
• Provide day-to-day support for our Academy users via Zendesk
• Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback
• Identify opportunities to streamline operations and improve the efficiency of our programs

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Potential spot awards
• Monthly lunch stipend