Customer Engagement Associate

Summary

As a member of MiSalud Health's Customer Engagement team, you will serve as on-call support during working hours, plan and execute engagement campaigns, attend in-person enrollment events, collaborate with peers, document and improve processes, and handle sensitive patient information using HIPAA compliant tools. You must be fully bilingual in English and Spanish, have excellent communication skills, lived experience in the US, be self-starting, process-oriented, proactive, and able to travel. Flexible hours are a requirement.

Requirements

• Fully bilingual in English and Spanish
• Excellent written and verbal communication skills
• Lived experience in the US
• Self-starting personality who is resilient in the face of ambiguity
• Process oriented and detailed
• Proactive and curious - willing to learn on your own, but you also know when to ask for help to unblock yourself
• Ability to travel to the US (a valid passport + US visa, if applicable)
• Flexible hours: startups are not 9-5 jobs. When we work longer hours, we get the extra paid time off back

Responsibilities

• Serve as our Customer Engagement on-call during your working hours to help facilitate clinician-patient communication, support issues, and proactively identify when a socio needs an extra hand
• Plan, write, execute and measure engagement campaigns over SMS, phone calls, and other methods to continue to educate and ‘convert’ our socios from a reactive health mentality to a preventative health mentality
• Attend in-person enrollment events at least once per quarter to meet, understand, and build trust with our socios in person during biometric enrollments with new MiSalud customers
• Collaborate with your peers from different disciplines to align with company goals, solve problems, and create data-driven results
• Document and improve processes for Customer Engagement as we continue to scale and grow the number of socios we serve