Customer Experience Associate

Summary

Join Headout's agile customer operations team as an Associate, Customer Experience and ensure every interaction leaves customers satisfied. This remote-first role, open to candidates across India, focuses on handling calls, emails, and chats. You will be a service-oriented multitasker, effectively communicating with internal teams and continuously improving processes. The ideal candidate is detail-oriented, fluent in English, organized, forward-thinking, and agile, comfortable with shift work. A passion for travel and experience assisting a global clientele are beneficial.

Requirements

• You’re Detail-Oriented : You have an eagle eye, catching even the tiniest of details that others might miss
• Language Skills : Fluent in English, both in writing and speech
• You’re Organized : Like Monica Geller from 'Friends', you're systematic, organized, and always seeking to optimize
• You’re Forward-thinking : You focus on lasting solutions rather than quick fixes
• You’re Agile. : Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment

Responsibilities

• Ensure every interaction with Headout leaves our customers satisfied and impressed
• Handle calls, emails and chat process
• Assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue
• Efficiently juggle queries, whether they come through chats, calls, or social media platforms
• Working cohesively with various internal teams, ensure every guest query is addressed promptly and accurately
• Always on the lookout to enhance our internal processes, aiming for increased efficiency

Preferred Qualifications

• A passion for travel
• Previous experience assisting a global clientele

Benefits

This is a remote-first role, open to candidates across India