Customer Experience Coordinator/Project Coordinator

Summary

Join ConnectOS, a top-rated Philippines employer, and enjoy a competitive salary (P40,000-P60,000 monthly) working night shift (9:00 PM-6:00 AM Manila time) as a customer experience advocate for a Massachusetts-based solar company. You will act as the primary post-sale contact for customers, providing support, troubleshooting, and coordinating with internal teams to ensure smooth project completion. This role requires strong communication and problem-solving skills, CRM software proficiency, and at least two years of customer-facing experience in solar or renewable energy. Enjoy work-from-home flexibility and benefits including medical, dental, and life insurance, paid leave, and a financial assistance program.

Requirements

• At least 2+ years of customer-facing experience
• Must have solar or renewable energy, or manufacturing experience
• Excellent communication, interpersonal, and problem-solving skills
• Strong attention to detail and organizational skills
• Proficiency in CRM software (e.g., Salesforce & Netsuite) and Microsoft Office

Responsibilities

• Act as dedicated post-sale point of contact and customer experience advocate for assigned solar, energy storage, communicating by phone and email
• Assist with day-to-day customer service functions as needed (ex. Answer and route inbound calls)
• Provide general support and initial troubleshooting for customers with questions or issues regarding previously installed/activated system
• Partner with Sales to facilitate customer financing approval and disbursement of project funds by working with external financing partners and state loan programs to fulfill applicable Requirements
• Work closely with internal teams (ex. Sales, Design, Procurement) to ensure efficient movement of projects through post-sale processes and facilitate clear communication of customer requests
• Guide projects to completion by supporting the broader team with municipal and utility applications for required approvals
• Keep records in Salesforce customer database updated to reflect relevant communications and project milestones
• Respond to customer inquiries, resolve issues, and escalate concerns to relevant teams
• Coordinate with internal teams (Sales, Installation, Service) to ensure seamless customer experiences
• Proactively address customer concerns and feedback to prevent escalations

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities