Customer Experience Expert

Summary

Join ELEKS Product Design Office as a Customer Experience Expert in Croatia or Poland! This role requires 5+ years of product design experience, strong Figma skills, and expertise in user research and usability testing. You will conduct user research, develop customer journeys, lead design processes, and collaborate with cross-functional teams. Experience with the science domain is beneficial. ELEKS offers close customer collaboration, challenging tasks, competence development, a professional team, and a dynamic work environment.

Requirements

• 5+ years of experience in Product Design
• Strong knowledge of Figma and prototyping tools
• Experience with user research methods and usability testing
• Deep understanding of the Design Thinking approach and mindset
• Experience with agile development processes and cross-functional collaboration
• Strong communication and stakeholder management skills
• Advanced level of English

Responsibilities

• Conduct user research, interviews, and usability tests to identify pain points and opportunities
• Develop and map customer journeys, service blueprints, and workflows to enhance engagement
• Lead, guide, and monitor design processes and approaches for solving the problem, and leading others toward that solution in cross-functional meetings
• Drive product design phases and discovery processes, facilitating research, workshops, and concept validation
• Validate designs through A/B testing, usability testing, and continuous feedback loops
• Define user flows, wireframes, and prototypes based on research and best practices
• Work with design systems, tokens and create high-fidelity mockups that align with brand guidelines
• Ensure designs meet WCAG and other accessibility standards
• Review development design and collaborate with team to ensure consistency
• Advocate for UX best practices, and work closely with cross-functional teams

Preferred Qualifications

Knowledge of or previous experience in the science domain, laboratory procedures, and equipment would be beneficial

Benefits

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy