Customer Experience Manager

Summary

Join Wiz, a rapidly growing cloud security company, and contribute to securing cloud environments for businesses globally. As a Customer Engagement Manager (CEM), you will work with strategic customers to deliver business value and drive revenue growth. You will collaborate with various teams, including Sales, Support, Success, product/engineering, and customer teams, to ensure seamless collaboration and achieve transformational outcomes. This role requires a thought leader who can act as a trusted customer advisor, focusing on cloud security best practices. You will guide large enterprise customers through their cloud journey, identifying strategic opportunities, and providing support through TCO analysis and business case assessments. The position demands strong communication and project management skills, along with a deep understanding of cloud security and SaaS offerings.

Requirements

• 5+ years of experience as a CSM, AE, PM or other customer facing strategic role
• Proven track record of working with Fortune 100 customers with cloud-based technology
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility

Responsibilities

• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
• Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
• Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
• Act as the customer's cloud security advisor, advocating internally at Wiz on behalf of customers to ensure their security needs are met
• Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
• Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives
• Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value
• Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness
• Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave