Customer Experience Operations Manager

Summary

Join MagicSchool, a leading generative AI platform for teachers, as their Customer Experience Operations Manager. You will play a key role in optimizing processes and systems supporting customer-facing teams. Responsibilities include translating business needs into actionable workflows, providing Salesforce and GTM systems support, building and maintaining Salesforce automations, leading cross-functional projects, and ensuring CX systems are intuitive and reliable. The ideal candidate will have 2-4 years of experience in a relevant role, proven Salesforce administration skills, strong technical troubleshooting abilities, and proficiency in Google Sheets and SQL. MagicSchool offers a range of benefits, including flexible remote work, unlimited time off, employer-paid health insurance, stock options, 401k matching, and a monthly wellness stipend. The company is mission-driven and passionate about improving education.

Requirements

• 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
• Proven experience administering and building in Salesforce (flows, automations, reporting)
• Strong technical troubleshooting skills and the ability to translate business problems into system solutions
• Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
• Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact
• Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration
• Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved

Responsibilities

• Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements
• Serve as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
• Build and maintain Salesforce flows and automations, while documenting processes and maintaining a single source of truth
• Lead cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
• Ensure CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Preferred Qualifications

• Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
• Experience supporting Product-Led Growth (PLG) teams or strategies
• Experience in high-growth, startup-like environments where agility and prioritization are critical

Benefits

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live
• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums
• Every employee is offered generous stock options, vested over 4 years
• Plus a 401k match & monthly wellness stipend