Customer Experience Specialist

Summary

Join DigiCert as a Customer Experience Specialist (Polish Speaker) and engage with customers and stakeholders via various communication channels. Execute DigiCert's validation process, analyze validation data, and identify trends. This remote position requires proficiency in Polish and English, 1+ years of customer service experience, and a high school qualification. Responsibilities include reviewing applications, verifying contact details, coordinating validation testing, and learning product features. Benefits include a provident fund, medical aid, employee assistance program, gym reimbursement, life insurance, disability insurance, and sabbatical.

Requirements

• Professional working proficiency in Polish & English (essential)
• 1+ years' experience in a customer service or similar role
• High school qualification (essential)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Responsibilities

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

Preferred Qualifications

Tertiary qualification (advantageous)

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical