Customer Experience Specialist

Summary

Join Too Good To Go, a company fighting food waste, as a Customer Experience Specialist! Based in Poland and fully remote, you'll be the main point of contact for partners and customers, providing outstanding service via email, chat, and phone. You'll handle inquiries, priority situations, and represent the brand's philosophy. Collaboration with other teams is key to improving efficiency. This role requires customer service experience, fluency in German and English (C1 level), and CRM experience. Benefits include a medical package, myBenefit platform or multisport card, extra holiday days, extended parental leave, and strong professional development opportunities.

Requirements

• Have experience in Customer Service or Account Management
• Be fully proficient in German and English (C1)
• Be located in Poland
• Be a first-class and inspiring communicator and be able to draw on those skills to set the bar high
• Have experience working with CRMS like Salesforce, Hubspot or SAP
• Be a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Be detail-oriented and stay focussed even when you have to handle repetitive tasks
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences

Responsibilities

• Be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answer all questions through some of our SSMM tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations (urgent cases)
• Be our best ambassador by embodying the philosophy and tone of our brand
• Collaborate closely with other teams to spot challenges early on and enhance efficiency

Preferred Qualifications

Previous experience working in a marketplace, a big platform, or the Food Industry

Benefits

• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Medical package
• MyBenefit platform and/or multisport card
• 5 additional, paid days of holiday
• 4 weeks of additional parental leave
• Strong personal as well as professional development in a thriving, high-growth scale-up environment
• Opportunity to do voluntary work during working hours
• An open company culture where you have the independence and room to unleash your creativity
• A strong team culture where successes are celebrated together
• An inclusive company culture where you can bring your authentic self to work