Transfr is hiring a
Customer Implementation Specialist

Summary

Join our team as a Customer Implementation Specialist and help us deliver successful implementations of our solutions to clients. This role requires virtual and on-site work, setting up and managing rollouts, providing hands-on support, and fostering strong client relationships through in-person interactions.

Requirements

• Minimum of 2 years of experience in a customer success, implementation, or technical support role
• Proven experience with on-site client interactions and project management
• Ability to travel extensively to client sites (50-75%)
• Strong technical aptitude with the ability to understand and explain complex solutions
• Excellent communication and interpersonal skills
• Demonstrated ability and inclination toward self-directed learning, balanced with a commitment to constant team collaboration and problem solving
• Highly organized with the ability to manage multiple projects simultaneously
• Self-motivated and able to work independently
• Strong client-focused approach with a commitment to delivering high-quality service

Responsibilities

• Travel to client sites to oversee the installation and setup of our solutions
• Ensure all hardware and software components are correctly installed and configured
• Coordinate with internal teams and clients to plan and execute rollouts
• Identifying clients' needs to determine how they can best benefit from the Transfr platform
• Strategize, outline and deliver product training and resources that ensure a deep understanding of the Transfr solution
• Provide on-site troubleshooting and support to resolve any issues that arise during the implementation phase
• Troubleshoot product and process-related issues and drive them to resolution, escalating issues to other team members or the product/engineering teams when needed
• Build and maintain strong relationships with clients through regular on-site visits and communication
• Act as the primary point of contact for clients during the rollout period
• Collaborate with Customer Success Managers to drive implementation and adoption through consultative product set up, training calls, and follow up with users
• Work closely with project managers to ensure timely and successful delivery of solutions
• Monitor project progress and provide regular updates to stakeholders
• Develop ROI Metrics: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and financial impact of the implementation, that will then be presented to state and local officials
• Gather feedback from clients during and after rollouts to identify areas for improvement
• Collaborate with the product development team to incorporate client feedback into future releases
• Assist the product team with quality assurance testing for new features, as needed

Benefits

• Base salary range: $75,000 - $85,000
• Variable compensation
• 401(k)
• Paid vacation and sick time
• Medical/dental/vision insurance