Customer Insights Analyst Co-op

Summary

Join ThoughtExchange as a Customer Insights Analyst Co-op this September for a four-month role (with possible extension) to help unlock the full potential of our software and services. You will work closely with Training, Support, and Customer Success teams. Prepare comprehensive reports and analyses, contribute to customer presentations, document customer interactions, track customer feedback, collaborate with internal teams, and report findings. This co-op is ideal for undergraduate students with analytical skills and a passion for data-driven insights. The role involves using AI to translate findings into actionable customer strategies and improving customer engagement. ThoughtExchange offers a competitive salary and benefits package.

Requirements

• 6 months to 1 year of experience in research, analytics, reporting, or customer support
• Strong data-gathering, analytical, and reporting skills
• Proficiency in Excel
• Excellent attention to detail with a commitment to high-quality work
• Effective communication and collaboration skills
• Ability to clearly explain complex technical concepts
• Strong relationship-building skills with the ability to understand stakeholder needs
• Naturally curious, with strong critical thinking and resourceful problem-solving abilities

Responsibilities

• Prepare comprehensive reports and analyses to support the Customer Success team. This includes coordinating and generating data insights, synthesizing themes from engagement and survey data, and using AI to translate findings into actionable customer strategies
• Contribute to customer presentations, requirement gathering, and design sessions
• Document customer interactions and solutions in the knowledge base
• Track and report on customer feedback to drive product and service improvements
• Collaborate with internal teams to prioritize and execute projects
• Report on findings in customer-facing reports or presentations
• Support the Training and Support teams as needed

Benefits

• From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide wellness days off scheduled through the year
• Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs
• We’ve been remote-first for over ten years
• We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self
• You know the circumstances in which you excel—where you work and how you structure your day
• We pay fairly, considering the complexities of market rates, experience, location, and demand
• We believe in pay transparency and pay equity
• In addition to competitive pay and benefits, employees receive share options when joining the company
• We host regular learning sessions
• You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career