Customer Interactive Solutions Engineer (L2)

Summary

Join our brand new Global Delivery Centre in Prague as a technical support specialist providing second-line technical support to clients, resolving incidents and managing problems.

Requirements

• 2+ years of experience required in voice / video platform administration or support
• Experience supporting clients with any of the following technologies: Genesys, Alcatel or Avaya contact centre
• Proficiency in English & Spanish is required
• Any certifications in the abovementioned technologies would be advantageous

Responsibilities

• Provide remote technical support to clients
• Identify root cause of incidents
• Ensure resolution of incidents and service requests
• Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement
• Review the recurring or high impact incidents and manage them through problem management process

Benefits

• Great working atmosphere in an international team
• 5 weeks of vacation
• 3 sick days per calendar year
• Compensation of salary for temporary incapacity to work beyond the statutory wage
• Compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
• Contribution to the pension insurance
• Contribution for public transport
• Over standard health care
• Meal tickets
• Refreshment (coffee, tea, water on work) for free
• Notebook and mobile phone including data tariff per company standards