Customer Operations Specialist

Summary

Join Deblock as a Customer Operations Specialist and play a crucial role in providing exceptional support to customers, ensuring their satisfaction with our cutting-edge financial services. This is an exciting opportunity to be part of an innovative company making waves in the FinTech space.

Requirements

• Previous experience in customer support or a related role, preferably within the financial services industry
• Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner
• Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues
• Ability to multitask and prioritize tasks in a fast-paced environment
• Fluency in English, spoken and written

Responsibilities

• Serve as the primary point of contact for our customers, providing guidance and support with a 5-start approach
• Troubleshoot and resolve issues via phone, email, and live chat platforms
• Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs
• Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders
• Assist with the development and improvement of customer support processes and resources
• Maintain in-depth knowledge of Deblock's products and services to better assist customers

Benefits

• Competitive salary
• Private dental + health insurance
• Tech gear for your job
• 30 days of paid holidays (excl. bank holidays)
• Option to work 100% remotely or come to the office - your choice!
• Ability to work abroad