Penumbra, Inc. is hiring a
Customer Order Specialist III in United States

Summary

The Customer Order Specialist III is responsible for processing hospital purchase orders, resolving order discrepancies, and answering customer inquiries. The role requires strong communication skills, proficiency with Microsoft Office, and the ability to work in a regulated environment. The position offers a competitive compensation package and benefits.

Requirements

• High school diploma or GED with 1+ year of customer service experience, preferably in a medical device, pharmaceutical or comparable regulated environment
• Strong oral, written and interpersonal communication skills required

Responsibilities

• Process hospital purchase orders received from the US and Canada regions
• Ensure timely responses to general inquiries via email
• Troubleshoot escalated EDI orders and work alongside COS Supervisor to ensure order completion
• Review hospital purchase orders received via EDI, ensuring all required information is accurate for release and shipment
• Answer incoming calls, maintaining a respectful and helpful demeanor and providing clear and concise responses to inquiries from internal and external customers
• Primary contact for communication with Logistics on daily orders where updates are needed from CFSO team
• Collaborate with internal departments to research and resolve shipment discrepancies
• Direct communication with customers for resolution to open issues related to order processing, as required
• Communicate order status updates, discrepancy resolutions, etc. with customers and sales team
• Back-up for all standard order processing of POs submitted via e-mail, e-fax, and phone
• Perform other work-related duties as assigned

Preferred Qualifications

Competence with Microsoft Office (Word, Excel, Power Point); SAP experience desirable

Benefits

• Base Pay Range Per Hour: $23.08 - $33.17 / hour
• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s)