New York City Bar Association is hiring a
Customer Relations Representative/ Web Program Specialist

Summary

The Customer Relations Representative/Web Program Specialist is a hybrid role at the New York City Bar Association, working in the Customer Relations and Programs Department and reporting to the Director of Customer Relations. The position involves administrative and technical support for online programs, as well as customer service duties. The goal is to deliver outstanding customer service and exceed customer expectations.

Requirements

• Associate level degree or higher, or equivalent experience
• Minimum one year of experience in a customer service environment
• Can successfully work collaboratively as part of a team as well as independently; team player
• Excellent communication skills, both verbal and written
• High attention to detail, adherence to deadlines, strong judgment
• Ability to manage multiple projects and meet deadlines
• Self-motivated and able to assume responsibility and work autonomously in a professional and results-oriented manner
• Ability and desire to provide excellent customer service
• Strong computer skills including Microsoft Office Suite; willingness to embrace new technology

Responsibilities

• Set up, configure and handle modifications to online programs using software applications and databases
• Provide internal and external technical support to ensure the high performance, integrity and reliability of online programs
• Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states
• Maintain effective communication with all online web partners
• Create, maintain and send program documents to online web partners for live webcast/webinars and on-demand programs
• Track and maintain accurate monthly accreditation reports for live webcast and on-demand programs
• Handle heavy volume of customer service calls and emails
• Identify and access customer’s needs to achieve satisfaction and build relationships
• Attract potential members by proactively suggesting information about benefits, services and products
• Provide in-take of membership requests, small law firm transactions, CLE, other programs and event registrations by phone visits, or email
• Understand membership benefits, policies, qualifications and its various categories, MCLE requirements and CLE policies
• Provide support at programs (including CLE) and membership events as required
• Accurately process credit card and check payments, refunds and cancellations for membership, programs and events

Preferred Qualifications

Experience with iMIS, Freestone, HTML

Benefits

• Generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day this year, day off each year for volunteer work, extra time off in the summer)
• Choice of medical plans (some offered at almost no charge to employee), dental, vision
• 401K, life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, employee discounts and more!