Varsity Tutors, a Nerdy Company is hiring a
Customer Retention Manager
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Varsity Tutors, a Nerdy Company
π΅ ~$176k-$264k
πRemote - United States
Please let Varsity Tutors, a Nerdy Company know you found this job on JobsCollider. Thanks! π
Summary
Join Varsity Tutors as a Customer Retention Manager and lead a team of customer retention professionals to drive business growth through hiring, management, development, and performance. The individual will assess client needs, renew learning memberships, strengthen client relations, and provide high-quality service.
Requirements
- Demonstrated results and effective at building teams
- 3+ years of customer retention, client relations, or customer success experience
- Strong leadership qualities with the ability to coach, develop and motivate a team
- Experience developing retention plans and analyzing metrics
- Demonstrated ability to implement and train teams in strategic and effective retention techniques
- Experience in hiring, developing, and managing a high-performing retention team
- Ability to work independently and prioritize work
- Ability to work some evenings and weekends
Responsibilities
- Hire and effectively on-board high-performing customer retention specialists
- Continually coach and develop staff to ensure success and improved results, and implement performance plans
- Manage day-to-day performance of all team members and deliver performance reviews
- Hit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
- Assess and understand the needs of our clients
- Work with leadership to generate ideas for motivational initiatives
- Lead and schedule weekly team meetings
- Embody company culture and maintain high employee engagement
- Ensure correct usage of CRM and other company used technology and platforms
Benefits
- Competitive Base Salary and Variable compensation (performance bonuses) plus Equity in the company
- Healthcare Plans (Medical, Dental, Vision, Life)
- 401k Company Matching Plan (No Vesting Period)
- PTO and Company Holidays
- Remote work environment
- Maternity, Paternal, and Adoption Leave
- Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
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