PeopleCert is hiring a
Customer Service Agent in China

Summary

Job Description: Apply as a Customer Service Agent at PeopleCert, a global leader in the assessment and certification of professional skills. Handle customer queries through international calls, chat, email, and social media, ensuring outstanding customer experience. Requirements include a Bachelor's degree, 1 year of relevant experience, proficiency in English and Spanish, advanced computer literacy, and excellent communication skills.

Requirements

• Bachelor’s degree in any discipline will be an asset
• Minimum 1 year experience in a similar position/function
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) & Spanish (native-like or C2 level cerification desired)
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment

Responsibilities

• Handle customers' and partners' technical, product, and finance-related queries through international calls, chat, email, and social media
• Ensure customer inquiries are dealt with according to performance and service standards
• Handle relevant correspondence within set KPI standards
• Answer all queues from inbound requests (i.e., email, chat, phone, and social media) within set KPI standards
• Train and coordinate new partners’ and customers’ on-boarding according to the standards set by international business units
• Ensure a secure and orderly working environment during all shifts and adhere to dress code standards
• Work effectively in a team environment and liaise with other teams to get the job done
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities

Preferred Qualifications

Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage

Benefits

• Work in an international, dynamic, and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process