Customer Service and Sales Representative

Summary

Join our dynamic e-commerce company as a Customer Service Agent, working remotely from Tunisia! You'll provide stellar customer support in French and English across various channels (phone, email, chat) for our three leading home & living brands. This role involves turning inquiries into sales opportunities, ensuring smooth shopping experiences, and boosting customer satisfaction. You'll collaborate with the logistics team, track shipments, and report issues. We offer professional growth opportunities, remote work, a competitive salary, and a positive work environment.

Requirements

• Knowledge of native level French (mother tongue level) and fluency in English with confidence in using your language skills over the phone and in emails
• Experience in customer service-related positions (bonus points for the sales experience), enthusiasm and ambition to take it to the next level
• High level of energy and enthusiasm, positive mindset, and hands-on approach
• Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency
• Great soft skills, especially communication, patience and empathy
• Multitasking: adapting to different situations in a limited amount of time
• Accountability: ability to work with little or no supervision
• Elaborate computer skills and be a quick learner, to comfortably navigate across different systems while speaking to customers
• Availability to work the diverse shifts, based on the business needs (after the initial onboarding period, the shifts will be agreed with the team lead)
• Based in the Tunisia (anywhere)

Responsibilities

• Conduct stellar communication with the customers via email, telephone, or LiveChat
• Turn a conversation into a positive experience and support customers in the buying process (LiveChat, Email or Phone)
• Ensure a smoother shopping experience for customers by guiding them through the shopping process through Live chat
• Handle and timely respond to customer inquiries
• Boost the client satisfaction and our brand’s Trustpilot rating
• Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company
• Work closely with the logistics team to ensure timely delivery to our customers
• Assist in tracking shipped parcels and notify customers on request
• Follow up on inquiries and delayed payments
• Report any found issues to your supervisor or the relevant department

Benefits

• Lots of opportunities to grow professionally and get promoted, with personalised development plans
• Work from home - this is a remote position adapted to those who like to work from their home office
• Competitive salary package
• Young and dynamic team in a diverse and friendly international environment, operating in multiple countries and markets across the globe