Customer Service Broker

Summary

Join our dynamic Broker Service Team and elevate customer experiences as an Insurance Broker! This role involves helping members navigate their automobile and property policies, providing expert guidance, assessing risk, and ensuring smooth and positive interactions. You will answer coverage inquiries, process policy changes, handle concerns, build trust with members, apply underwriting standards, maintain accurate records, and stay informed about industry developments. This is an opportunity to be part of a service-driven team that values expertise, problem-solving, and member satisfaction. The ideal candidate will possess a RIBO license (or be willing to obtain one within three months), complete specific insurance courses, and have experience in personal lines insurance. We offer a rewarding salary, bonuses, comprehensive benefits, and professional development opportunities.

Requirements

• A RIBO license is required
• Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile

Responsibilities

• Answer coverage inquiries, process policy changes, and ensure our members receive personalized, professional service every step of the way
• Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions that leave a lasting positive impression
• Build trust and connections by providing valuable insights into our insurance products and services, helping members make informed coverage decisions while identifying opportunities for growth
• Apply underwriting standards, assess risk, and ensure policies align with binding requirements - all while maintaining compliance with industry regulations
• Process rewrites, maintain accurate records, and ensure all insurance transactions are efficiently documented and up to date
• Work in a supportive, learning-focused environment where you'll collaborate with management, flag key issues, and stay ahead of industry developments

Preferred Qualifications

• Experience in personal lines automobile and property insurance is an asset
• Intermediate knowledge of Microsoft Office Suite applications

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement