Customer Service Representative

Summary

Join ABC Legal Services, a national leader in legal document filing services, as a Customer Support Specialist! In this role, you will address and resolve customer questions and issues, ensuring the best possible customer experience. You will manage high-volume phone calls and emails, work with other teams to complete tasks, and document issues. This customer-focused position requires strong communication and problem-solving skills, the ability to multitask, and a calm demeanor under pressure. We offer a supportive team environment and a comprehensive benefits package.

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Preferred Qualifications

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience

Benefits

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program