Customer Service Representative

Summary

Join bswift as a Service Center Customer Service Representative and help exceed client expectations by supporting clients and their employees with our best-in-class HR software and services. You will answer incoming calls and chats, educate callers on benefits and systems, process enrollment transactions, resolve issues, and document customer interactions. This role requires strong communication, technical, and customer service skills, as well as a professional demeanor and schedule flexibility. The position is work-at-home, requiring a quiet, private workspace and high-speed internet access. bswift offers a fun, flexible, and creative work environment with opportunities for professional and personal growth, along with a comprehensive benefits package.

Requirements

• Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand
• Ability to retain information on fundamental benefit plan concepts
• Technical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word
• Ability to use dual monitors
• Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment
• Advocate Mindset: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocol
• Professional demeanor: Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment; Ability to communicate efficiently and effectively with all levels of personnel
• Schedule flexibility within Service Center hours of operation is required
• High School degree, required
• Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST
• Weekend hours may also be required
• A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse
• If children are at home, they must have other dedicated supervision
• High speed internet required with ability to connect company provided computer via Ethernet cable to home router
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)

Responsibilities

• Answer incoming calls and chats from customers about their employer’s benefits plans
• Educate and advise callers on their benefits, the system, and all related processes
• Process enrollment related transactions and take ownership of issues through resolution
• Research customer requests and follow up with customers as needed
• Troubleshoot issues
• Document information into a client system to track customer interactions and solutions

Preferred Qualifications

Associate degree or equivalent experience, preferred

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work
• Make an Impact : At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees