Customer Service Representative

Summary

Join Everlight Solar as a Customer Service Representative! This fully remote, entry-level position requires evening and weekend availability. You will build customer relationships, provide excellent service, and resolve issues in a fast-paced environment. Mac fluency is required. Everlight Solar is a growing company that values teamwork and customer success. The ideal candidate is self-motivated, detail-oriented, and possesses strong problem-solving skills. The position offers a competitive salary and benefits package.

Requirements

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
• Ability to work nights & some weekends. Shift options include: 1-11pm CST 4 days a week while alternating Saturdays 8am - 6pm CST
• 3-11pm CST 5 days a week while alternating Saturdays 8am - 6pm CST

Responsibilities

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off