Customer Service Representative

Summary

Join OneTouch Direct as a Remote Customer Service Representative and work from home providing excellent customer service to diverse clients. You will manage inbound calls, address customer inquiries, provide product information, and maintain accurate records. This role requires strong communication and problem-solving skills, along with experience in customer service. OneTouch Direct offers competitive pay, monthly bonuses, and a supportive work environment with training and ongoing support. Benefits include a comprehensive healthcare plan, referral bonuses, and a diverse and inclusive company culture.

Requirements

• High school diploma or equivalent required
• 1-2 years of experience in customer service or related field
• Strong verbal and written communication skills
• Ability to multitask and navigate through multiple systems efficiently
• Excellent problem-solving skills with a customer-centric approach

Responsibilities

• Perform high-volume inbound calls with professionalism and accuracy
• Resolve customer inquiries, complaints, and issues in a timely and effective manner
• Provide accurate information regarding products and services
• Maintain detailed and accurate customer records and logs of interactions
• Suggest improvements in processes to enhance overall customer satisfaction

Preferred Qualifications

• Experience in a remote work environment is preferred
• Reliable internet connection and a quiet workspace
• Proficiency with Microsoft Office Suite and other relevant software applications
• A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 11
• Direct connection to the internet via an ethernet cable
• USB headset (not wireless) with noise-canceling microphone
• Webcam (external or embedded)

Benefits

• Full-Time Hours : 40 hours per week schedule, with overtime opportunities!
• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace : Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Culture : Diverse & Inclusive welcoming culture with Employee Resource Groups
• Referrals : Refer a friend and earn up to $2,000 per person!