Customer Service Representative

Summary

Join Oscar's Member Production team as a Customer Service Representative! This remote, volume-driven role involves handling daily health insurance operations, including customer interactions and back-office tasks. You'll manage a caseload, collaborate with various partners, and support the leadership team. The position requires a high school diploma or GED, customer service experience, and healthcare experience. Oscar offers a competitive hourly rate, plus comprehensive benefits including medical, dental, vision, paid time off, 401(k), life and disability insurance, and more. This is a work-from-home opportunity available to residents of select states. Apply today!

Requirements

• High school diploma or GED
• 1+ years of experience in a high-volume or customer-focused setting
• 1+ years of healthcare experience

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements