Customer Service Representative

Summary

Join Strike's Support Team as a Customer Service Representative and be part of a financial revolution. We're building a global Bitcoin app, and we need someone experienced in providing premium customer support through ticketing systems like Zendesk and phone support. The ideal candidate has a background in fintech, excels in teamwork, and is comfortable working remotely. Fluency in multiple languages is a plus. This role requires 1-2 years of customer support experience using Zendesk and phone support, along with at least 1 year in a fintech environment. Location must be within the EST, CST, or PST time zones. Educational background is not a hiring factor.

Requirements

• 1-2 years of experience in customer support, specifically using Zendesk and phone support
• At least 1 year of experience in a fintech environment
• Strong organizational skills and attention to detail
• Must be based in the EST, CST, or PST time zones
• Familiarity with Bitcoin, blockchain, and the Lightning Network

Responsibilities

• Deliver exceptional customer support through email (ticketing) and phone
• Develop a deep understanding of product features and internal policies
• Communicate ticket trends and insights effectively to management
• Accurately translate customer requests when coordinating with other teams
• Act as a customer advocate, driving urgency in escalations across teams

Preferred Qualifications

Fluency in multiple languages