Remote Customer Service Representative

Summary

Join our team as a Customer Service Representative(Bilingual Advisor) and provide course consultations to potential customers, proactive outreach to user leads, and offer excellent customer service to our existing clientele.

Requirements

• Fluent in both English and Mandarin (both spoken and written)
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
• No work experience required

Responsibilities

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments

Benefits

Full-time position requiring 40 hours per week