Think Academy is hiring a
Customer Service Representative
Think Academy
π΅ ~$68k-$72k
πRemote - Malaysia
Please let Think Academy know you found this job on JobsCollider. Thanks! π
Summary
Join our team as a Customer Service Representative(Bilingual Advisor) and provide course consultations to potential customers, proactive outreach to user leads, and offer excellent customer service to our existing clientele.
Requirements
- Fluent in both English and Mandarin (both spoken and written)
- Quick to learn and master the basic knowledge required for work, with some experience in graphic software
- Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
- No work experience required
Responsibilities
- Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials
- Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services
- Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments
Benefits
Full-time position requiring 40 hours per week
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Please let Think Academy know you found this job on JobsCollider. Thanks! π