Thorlabs is hiring a
Customer Service Representative in United States

Logo of Thorlabs
Customer Service Representative
🏢 Thorlabs
💵 ~$41k-$45k
📍United States
📅 Posted on Jul 10, 2024

Summary

The job is for a Customer Service Representative at Thorlabs who will maintain profitable relationships with customers, ensure compliance with regulations, and provide world-class customer service. The position may require duties at other locations.

Requirements

  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis
  • Adhere to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
  • High School Diploma or equivalent

Responsibilities

  • Establish and maintain profitable professional relationships with customers
  • Ensure customer requirements are completely met
  • Ensure compliance with ITAR (International Traffic in Arms Regulations) and other regulatory processes
  • Set up customer accounts or assign the correct accounts to web orders for proper request processing
  • Process order and quote requests accurately, maintaining an entry error rate no higher than 0.50%
  • Present and discuss the products and services of the company to current and prospective customers
  • Respond to requests via incoming telephone calls, emails, and chats
  • Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution
  • Organize workflow to meet customer deadlines as well as meets department goals and initiatives
  • Understand and appropriately use the company pricing system and policies
  • Process sales orders, quotes, and inquiries from customers in a timely and professional manner

Preferred Qualifications

Experience in a similar position preferred

Benefits

Offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement

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