Thorlabs is hiring a
Customer Service Representative in United States

Logo of Thorlabs
Customer Service Representative
🏢 Thorlabs
💵 ~$41k-$45k
📍United States
📅 Posted on Jul 10, 2024


The job is for a Customer Service Representative at Thorlabs who will maintain profitable relationships with customers, ensure compliance with regulations, and provide world-class customer service. The position may require duties at other locations.


  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis
  • Adhere to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
  • High School Diploma or equivalent


  • Establish and maintain profitable professional relationships with customers
  • Ensure customer requirements are completely met
  • Ensure compliance with ITAR (International Traffic in Arms Regulations) and other regulatory processes
  • Set up customer accounts or assign the correct accounts to web orders for proper request processing
  • Process order and quote requests accurately, maintaining an entry error rate no higher than 0.50%
  • Present and discuss the products and services of the company to current and prospective customers
  • Respond to requests via incoming telephone calls, emails, and chats
  • Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution
  • Organize workflow to meet customer deadlines as well as meets department goals and initiatives
  • Understand and appropriately use the company pricing system and policies
  • Process sales orders, quotes, and inquiries from customers in a timely and professional manner

Preferred Qualifications

Experience in a similar position preferred


Offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement

Help us out by mentioning to Thorlabs that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs