Customer Service Representative
closedThorlabs
πUnited States
Job highlights
Summary
The job is for a Customer Service Representative at Thorlabs who will maintain profitable relationships with customers, ensure compliance with regulations, and provide world-class customer service. The position may require duties at other locations.
Requirements
- Meet company standards pertaining to quantity and quality of work performed on an ongoing basis
- Adhere to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
- High School Diploma or equivalent
Responsibilities
- Establish and maintain profitable professional relationships with customers
- Ensure customer requirements are completely met
- Ensure compliance with ITAR (International Traffic in Arms Regulations) and other regulatory processes
- Set up customer accounts or assign the correct accounts to web orders for proper request processing
- Process order and quote requests accurately, maintaining an entry error rate no higher than 0.50%
- Present and discuss the products and services of the company to current and prospective customers
- Respond to requests via incoming telephone calls, emails, and chats
- Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution
- Organize workflow to meet customer deadlines as well as meets department goals and initiatives
- Understand and appropriately use the company pricing system and policies
- Process sales orders, quotes, and inquiries from customers in a timely and professional manner
Preferred Qualifications
Experience in a similar position preferred
Benefits
Offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement
This job is filled or no longer available
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